Shipping Policy

IR Fabrication is operated by Iron Resurrection LLC in Lexington, South Carolina.

Made-to-Order Production

Our products are made to order. Please refer to the individual product listing for the current estimated production time.

Production time begins once payment and all required order information, artwork, photos, or approvals have been received. Missing information may delay production.

Production time is separate from shipping transit time. Selecting a faster shipping service does not shorten production time. If you need an item by a specific date, please contact us before ordering. Delivery by a particular date is not guaranteed unless expressly agreed to by IR Fabrication.

Shipping Rates and Services

Shipping charges for eligible orders are calculated at checkout based on the items ordered, package size, weight, destination, and available shipping services.

Any free-shipping offer applies only to the products and destinations specifically identified in that offer.

Large, heavy, or oversized signs may require special packaging, freight shipping, or a separate shipping quote. Please contact us before ordering if the listing requires a freight quote or checkout does not provide a suitable shipping option.

Shipping is available to destinations supported at checkout. For other destinations, contact us before placing an order.

Tracking and Delivery

When your order ships, we will provide tracking information using the contact details supplied at checkout. Tracking may take time to update after a label is created.

Carrier transit times are estimates unless the selected service expressly provides a guarantee. Weather, carrier delays, holidays, and other circumstances may affect delivery.

Orders containing multiple items may arrive in separate packages.

Shipping Address

Please verify your shipping address before completing checkout. Contact steve@ir-fab.com immediately if a correction is needed. Address changes may not be possible once an order has been prepared for shipment or shipped.

If an order is returned because of an incorrect or incomplete customer-provided address, refused delivery, or failure to collect the package, additional shipping charges may apply before it is resent.

Damaged or Missing Packages

Please inspect your package and items upon delivery.

If your order arrives damaged, contact steve@ir-fab.com promptly with your order number and clear photographs of the damaged item, packaging, and shipping label. Retain all packaging until we provide further instructions.

If tracking shows delivery but you cannot locate the package, check nearby delivery locations and with other members of your household, then contact us. If a shipment appears lost or stops moving, contact us so we can help investigate with the carrier.

A delivered tracking status does not automatically close our review of a missing-package report. We will review the circumstances and arrange an appropriate resolution.

Local Pickup

Local pickup is available when offered at checkout or arranged with us before ordering.

Pickup is by appointment only after your order is completed. Selecting local pickup does not shorten the production time. We will contact you when your order is ready and provide pickup instructions.

Please wait for confirmation before traveling to collect your order.

Production Delays

If we cannot ship within the timeframe stated when you ordered, we will contact you with updated timing and provide any delay-consent, cancellation, or refund options required by applicable law.

If we are unable to fulfill your order, we will refund the amount paid for the unfulfilled portion, including applicable shipping charges and taxes.

Contact

For shipping questions, address corrections, freight quotes, or pickup arrangements, email steve@ir-fab.com. Please include your order number if you have already placed an order.